Wednesday, February 20, 2002

Reply from Giant Food - !% milk sold out

Thank you for contacting us concerning your Marlow Heights Giant.

I am sorry to hear that your store was sold out of 1% milk recently and apologize for any inconvenience this caused you. I assure you we share your concern, as our goal is to be in stock at all times.

I have contacted your store manager who was equally concerned will be reviewing ordering procedures with the department manager. We certainly want to make every effort to ensure that this product is available for you in the future.

Thanks, again, for contacting us. We appreciate hearing from you.

Sincerely,

Deborah Riley
Consumer Affairs Specialist
Ref: 70606

Posted 2/20/2002 0 comments
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Selected links about Giant Food

Wikipedia's history of Giant Food Includes the following statement about the once successful culture Giant has abandoned:
There were several reasons for Giant's market domination during Danzansky's 13-year tenure as president. First and most important were the principles laid down by founder N.M. Cohen. Companies often have paper principles but Cohen enforced them. The first principle was uncompromising quality. In the upscale Washington Metro Area, this was a competitive advantage Giant's competitors were slow to emulate until the advent of Whole Foods Market many years later. The second principle was value. Cohen believed that shoppers wouldn't mind paying a bit more if they got their money's worth in consistent quality. The third principle was service. Cohen was rarely in his office. He tirelessly spent his days dropping in unannounced at his store and making sure that every customer was treated as a welcome friend. He would be known to bawl out an employee for refusing to give a customer a refund for a spoiled competitor's product.