Sunday, April 27, 2008

Giant Food Stores to Offer Less Selection

Giant Food hopes less means more
Examiner, 27 Apr 2008
by Liz Farmer, AP
(includes a few customer comments)

Giant chain pares least-sold items
Times, 27 Apr 2008
by Liz Farmer, AP

Giant Food Stores to Offer Less Selection
dcist, 28 Apr 2008
by Sommer Mathis
(includes many customer comments)

Giant Food to Narrow Selection to Make Room for Best Sellers
ABC 7 News, 27 Apr 2008
(includes a few customer comments)

Giant discontinues products to stay competitive
WTOP News, 28 Apr 2008
by Liz Farmer
(includes many consumer comments)

Posted 4/27/2008

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Selected links about Giant Food

Wikipedia's history of Giant Food Includes the following statement about the once successful culture Giant has abandoned:
There were several reasons for Giant's market domination during Danzansky's 13-year tenure as president. First and most important were the principles laid down by founder N.M. Cohen. Companies often have paper principles but Cohen enforced them. The first principle was uncompromising quality. In the upscale Washington Metro Area, this was a competitive advantage Giant's competitors were slow to emulate until the advent of Whole Foods Market many years later. The second principle was value. Cohen believed that shoppers wouldn't mind paying a bit more if they got their money's worth in consistent quality. The third principle was service. Cohen was rarely in his office. He tirelessly spent his days dropping in unannounced at his store and making sure that every customer was treated as a welcome friend. He would be known to bawl out an employee for refusing to give a customer a refund for a spoiled competitor's product.